Ticketing Team Manager
|Job Title:||Ticketing Team Manager|
|Contact Name:||Tom Beswick|
|Job Published:||19 days ago|
WHO THEY ARE & WHAT THEY’RE LOOKING FOR //
We are exclusively retained on behalf of West Ham United to recruit an experienced Team Manager to join their ticketing team. Reporting to the Head of Ticketing you will be responsible for ensuring ticketing objectives are met on a daily basis.
WHAT YOU’LL BE DOING//
As a senior member of the team you will lead by example, taking responsibility for the sales departments objectives and targets and implementing quality control methods to ensure these targets are met.
You will be the go-to person for your team, handling escalated calls and providing them with support and relevant feedback where necessary. End of the day procedures will fall under your remit, ensuring you comply with protocol in the reconciling of monies and ensuring all cash is collected.
Performance plans are an important part of this role and in conjunction with the Head of Ticketing you will put these together to aid successful performance of your team. You will also challenge current policies, making recommendations where appropriate to implements measures to drive performance.
THE SKILLS & EXPERIENCE YOU NEED//
- Experience as a Team Manager
- Must have call coaching and performance management experience
- Ideally you will have previously worked in management position in a sports ticketing environment
- Excellent communication skills and ability to quickly build relationships.
If you are interested in this role please apply now or contact Tom at The Executives in Sport Group.