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Ticketing Office Operations Manager

Job Title: Ticketing Office Operations Manager
Contract Type: Permanent
Location: Glasgow, Scotland
Salary: Negotiable
REF: 1130_1511170366
Contact Name: Rob Rishman
Contact Email:
Job Published: over 1 year ago

Job Description

Ticket Office Operations Manager


Celtic Football Club




Reporting to the Ticket Office Manager, this is a key role within the Ticket Office at Celtic Park, Glasgow. You will be responsible for the day to day running of an extremely busy Ticketing Operation. You will lead, motivate and manage a dedicated team, to deliver the highest quality of customer service, in an often high-pressure environment.


The post holder will be responsible for the management of home and away match ticket sales, staff planning and the management of staffing Rota's, deputising for the Ticket office Manager as and when required. Responsible, too, for the recruitment and development of staff on an ongoing basis. This list is not exclusive and you may be requested to carry out additional duties to those mentioned.


Skills & Experience Required:


The successful candidate will have a proven track record in people management, preferably gained within a contact centre and customer service based environment. Experience within the sports/ticketing industry with a good sales background and knowledge of Venuemaster is essential to this post. The ability to lead, motivate and influence others within a high pressured environment will be key to this role. The successful candidate will have excellent communication skills, with a positive and professional attitude. A good working knowledge of Microsoft applications, particularly excel is required.


This is a great opportunity for an experienced, confident and enthusiastic manager, with an innovative but disciplined approach to work, to join an exciting and high profile organisation.


Due to the nature of the role, you will be required to regularly work evenings and weekends.


This recruitment campaign is being handled by The Executives in Sport Group who will identify and screen candidates for this post on behalf of Celtic Football Club. To apply for this role, please press the apply button or contact Rob at the Executives In Sport Group. Please note that Celtic Football Club will not be accepting CV's or applications directly.