Ticket Sales Team Leader
|Job Title:||Ticket Sales Team Leader|
|Contact Name:||Tom Beswick|
|Job Published:||4 months ago|
WHO THEY ARE & WHAT THEY’RE LOOKING FOR //
A leading London based football club are recruiting an experienced Ticket Sales Team Leader to join their ticketing team. Reporting to the Head of Ticketing you will be responsible for ensuring ticketing objectives are met on a daily basis.
WHAT YOU’LL BE DOING//
As a senior member of the team, you will lead by example, proactively driving improvements and taking responsibility for the sales departments objectives and targets whilst implementing quality control methods to reduce errors and complaints.
You will be the go-to person for your team, handling escalated calls and providing them with support and relevant feedback where necessary. End of the day procedures will fall under your remit, ensuring you comply with protocol in the reconciling of ticketing monies and ensuring all cash is collected.
Performance plans are an important part of this role and in conjunction with the Head of Ticketing, you will put these together to aid the successful performance of your team. You’ll support the development and implementation of new ways of working to deliver best in class customer service to drive ticketing sales opportunities, making recommendations where appropriate to implement measures to drive performance.
THE SKILLS & EXPERIENCE YOU NEED//
- Experience as a Team Leader
- Must have call coaching and performance management experience
- Ideally, you will have previously worked in a management position in a sports ticketing environment
- Excellent communication skills and ability to quickly build relationships.
If you are interested in this role please apply now or contact Tom at The Executives in Sport Group.
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