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Account Manager - Premium Hospitality - Sport

Job Title: Account Manager - Premium Hospitality - Sport
Contract Type: Permanent
Location: London
Industry:
Salary: Competitive
Contact Name: Tom Beswick
Contact Email: tom@eisg.com
Job Published: 21 days ago

Job Description

WHO THEY ARE//

One of the worlds premium sports organisations in London who are expanding their in-house, top-tier, hospitality offering by developing a new exclusive members lounge.

WHAT THEY’RE LOOKING FOR//

An experienced and dedicated Account Manager to look after the members.

WHAT YOU’LL BE DOING//

  • On-boarding and smoothly transitioning members into this exclusive club in the first 6 months.
  • Working with the operations team on event-days to ensure that the members and guests have the best possible experience.
  • Communicating effectively with both internal (E.g. marketing, sales, operations) and external (E.g. out-sourced catering providers, transport companies…) stakeholders on a daily basis to ensure the best possible member experience.
  • Developing, planning and running ad-hoc events outside of the usual match-day experience, such as networking events, corporate breakfasts, golf days etc…
  • Executing administration tasks to ensure CRM records are up to date on a daily/weekly/monthly basis.
  • Identifying and acting upon potential commercial opportunities with existing and new members.
  • Ensuring retention and churn targets are met for the members.

SKILLS & EXPERIENCE YOU’LL NEED//

  • Experience working with high-net-worth individuals in a member’s environment
  • Experience working in a high-end hospitality environment
  • Experience using a CRM system to track opportunities and performance
  • Commercial awareness to identify new potential revenue opportunities
  • Experience in executing administrative tasks in a fast-paced, commercial environment.

IN RETURN//

Our client will offer a competitive salary, discretionary bonus and industry leading benefits. Alongside this, this really is a significant career opportunity as you will be on the front line to help build, shape and develop a globally recognised member’s club at one of the very best sporting organisations on the planet.