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Jobs in United Kingdom

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Latest Vacancies in United Kingdom

Head of Operations - Sport

London

WHO ARE THEY AND WHAT THEY’RE LOOKING FOR// We are working with a London based sporting organisation who are looking for a Head of Operations. They are looking for someone who is a driven manager with proven experience of working in a fast-moving leisure environment. WHAT YOU’LL BE DOING// Developing and maintaining a thorough knowledge and understanding of the market sector the organisation operates in. Establishing a responsive business relationship with customers through client interaction, regular meetings, reporting, escalation and problem solving. You will be responsible for continuous service reviews and innovation to drive a better customer experience. Ensure all members expectations are managed correctly. You will manage and develop your own operations team. Manage existing contractor relationships, ensuring contractual service levels of agreements are hit. If any issues arise during sporting events it will be your responsibility to make sure it is resolved swiftly. You will make sure umpires are available for shifts each week. THE SKILLS & EXPERIENCE YOU NEED// Highly organised and a team player with a passion for sports Have a can-do attitude at all times Experience of building senior level client relationships within the event industry. Excellent organizational and communication skills. Strong people management and motivational skills. An experienced manager within the sporting industry Proven track record of managing both up and down to reach business goals Always willing to do extra to satisfy members To apply please press the apply button or get in touch with Tom at The Executives in Sport Group for an informal discussion.

Participation Support Manager - Sport

London

PARTICIPATION SUPPORT MANAGER Responsible to Head of Regional Operations Location National Tennis Centre, 100 Priory Lane, Roehampton, London SW15 5JQ Salary Competitive About the role The Participation Support Manager is responsible for ensuring that there is a strong, well organised and effective administrative function that is responsible for providing exceptional operational support and customer service to the Participation Team and key partners and customers across the game of tennis in Britain. Working in partnership with the Central and Regional Participation teams, this role will lead the team that supports the delivery of agreed strategies and plans across the delivery channels and a variety of partners, as well as in the more specialist areas of workforce, competition and disability development. Key Accountabilities Provide overall leadership and direction to the Participation Support team to ensure a quality customer service to the Participation Team and key partners and customers across the game of tennis in Britain. Plan and operate the allocation of Participation Assistant resource across the regional and central participation teams and set up and embed ways of working to optimise the efficient and effective servicing of the Participation Directorate. Develop and motivate a team of support assistants, to ensure delivery of a class-leading centralised participation support function and customer service offering. Continuously drive service delivery in ways that meet the needs of our customers, including capturing feedback and introducing solutions to allow the team to provide better services to internal and external partners. Support the plan for growth in key network areas and venues aligned to the central participation strategy by leading the provision of an efficient administration function including logistics, finances and monitoring amongst others. Play an active role in the process which will lead the Regional Team to identify the LA’s, tennis networks and venues with the biggest opportunity to influence participation. Set up the team to liaise with, and support as appropriate, external partners to ensure that they are able to deliver and report on progress in line with agreed strategy and plans. Be the point of contact for Central LTA teams to go to in order to access support from the regional teams and provide a planned and coordinated communication hub for two-way communications with the regional participation team. Manage the team to provide exemplary customer service to the regional tennis workforce, central and regional participation team colleagues and County Associations including email and telephone support and responding to feedback and enquiries in a timely and professional manner. Work with the management of the British Tennis Services team to put in place processes to best service customers and handle complaints ensuring clear roles and responsibilities are established between both teams. Work with the central Insights team to manage and oversee the provision of statistical information to regional teams as required. Work with the Central and Regional Participation Team to implement effective regional and county communication plans to support delivery against strategic outcomes. Be an ambassador for Tennis in Britain positively promoting the sport and those that work and volunteer within it. Person Specification Leading, developing inspiring and motivating a customer service team. Delivering exceptional customer service to a wide range of stakeholders. Working with a diverse and geographically dispersed workforce. Experience of establishing new ways of working and implementing them effectively. Using initiative to create effective solutions to support customer service delivery. Administrative support in a busy and fast paced environment. Managing budgets, with the ability to identify and achieve efficiencies. Excellent communication and presentation skills with the ability to liaise and communicate with people at all levels. Excellent team management, with the ability to organise and direct a large group of people with clarity of roles and responsibilities. Strong organisational, time management and prioritisation skills. Competent IT skills (Word/ Excel/PowerPoint/Databases/Microsoft Office/internet). An understanding of the wider sports network and the elements involved in developing sports in Club, Community and Education settings. An understanding of local, County, Regional and National Tennis structures. Personal Attributes: Teamwork A great leader and motivator of others A great communicator both internally & externally Always prepared to work collaboratively Works well as part of a regional team, working remotely across large areas Integrity Works openly & honestly in the interests of the team Will always suggest improvements to ways of working Will be comfortable challenging groups or individuals to ensure high levels of work Treats others as you wish to be treated Passion Committed to growing the sport of tennis Highly proactive with a ‘can-do’ attitude Hard working & driven to succeed and achieve our mission Passionate about developing opportunities for people to play sport Excellence Always aims to achieve the best possible outcome Develops plans based on best practice and previous experience Seeks support from colleagues to improve outcomes Will be happy to take the more challenging route if it results in higher quality outputs The Executives In Sport Group are exclusively retained on behalf of the Lawn Tennis Association to recruit a Head of Customer Engagement. All direct applications and agency enquiries will be passed directly to The Executives In Sport Group

Maintenance Manager - Sport

London

Maintenance Manager Leading Sports Venue London £40-45k We are currently recruiting on behalf of a leading sports venue in London, who are looking for a Maintenance Manager to manage all maintenance and engineering activities within the sports venue. This is an excellent opportunity for someone to work for one of the country’s leading sports venues, in what would be an incredibly fast paced and high footfall environment. You will be responsible for proactive and reactive maintenance, making sure outstanding operational standards are maintained at all times. You will also manage internal resources, external partners and the department’s budget. Additionally, you will have responsibility for managing a large multi-discipline maintenance team. Due to the nature of the position and the venues hours of operations, you will be required to work irregular hours (evenings and weekends). Key responsibilities: Managing all maintenance and engineering activities across the sports venue. Ensuring the highest of standards are maintained across the venue. Managing the maintenance budget. Managing the planned prevented maintenance schedule through the CAFM system. Overseeing the outsourced maintenance contracts and service delivery, developing SLA’s and KPI’s. Managing the maintenance team. Experience required: Similar experience working within a high foot fall environment or large venue (shopping centre, arenas, stadiums, hospitals, etc) Experience of working to very high standards Experience managing maintenance contracts Qualified and experienced with a thorough understanding of mechanical and electrical engineering with hands on experience as a qualified plumber. Experience of working at a high technical level with complex equipment. Experience of working with and implementing CAFM systems. Highly experienced in managing out sourced contracts. If you have the required the experience and would like to apply for the position, please press the apply button or get in touch with Tom at The Executives in Sport Group.

Sponsorship Sales Executive - Sport

Manchester

WHO ARE THEY AND WHAT THEY’RE LOOKING FOR// A global sports organisation are looking for a proactive and tenacious Sponsorship Sales Executive to generate leads, develop new business opportunities and manage final contract negotiations. WHAT YOU’LL BE DOING// Establish new business relationships to generate face to face meetings. To lead all self-generated sales meetings & ultimately secure revenue for the company. Use sound product knowledge to identify the marketing theory to target different clients, industries and countries. Support the Sales Manager & Sales Director on other projects such as creative campaign generation and event management. Using databases such as LinkedIn, Google and CRM to source new contacts. Coordinate with right holders to secure product information. You will report on all sales activity, new opportunities and predicted results accurately. Have a creative mind to help develop strategic sales plan with the Sales Manager around major sponsorship sales. To follow up all successful sales work with the legal team and finance departments to create strong commercial agreements. You will make sure relationships with successful clients are managed to ensure high renewal percentages. THE SKILLS & EXPERIENCE YOU NEED// Proven experience of working in a pressurised sales environment. A track record of delivering revenue through sales. It is essential you have experience of working in a telesales atmosphere. Competent on Microsoft PowerPoint and Excel. This is a new and full-time role. The role will often require business travel in the UK and internationally. To apply please press the apply button or get in touch with James at The Executives in Sport Group for an informal discussion.

Broadcast Engineer - Sport

London

WHO THEY ARE & WHAT THEY’RE LOOKING FOR// A sports broadcaster who are a leader in their field are looking for a number of Broadcast Engineers at varying levels of seniority to join the team as they seek to expand their offering. WHAT YOU’LL BE DOING// Regular tasks for you as a Broadcast Engineer will include the organisation of video and audio signal quality, camera racking, communications, links, rigging, testing, establishing external feeds and troubleshooting in a live sports environment. It will be your job to deliver a high quality of service for the broadcast, ensuring any problems are dealt with swiftly and successfully and are kept to a minimum. The more senior engineers will help in the planning and preparation for large fixtures, ensuring everything is in place for their team to successfully executive a live event broadcast. THE SKILLS & EXPERIENCE YOU NEED// Must have good knowledge of outside broadcast, ideally within live sport Knowledge of HD-SDI and IP broadcast systems Must be familiar with key broadcast systems Competent in the use of electrical supply systems If this role sounds like a role for you then get in touch with tom@eisg.com

Head of Customer Engagement - Sport

London

HEAD OF CUSTOMER ENGAGEMENT Responsible to Location Salary - Competitive About the role Marketing and Commercial Director The National Tennis Centre, 100 Priory Lane, Roehampton, London, SW15 5JQ The LTA’s vision is “Tennis Opened Up” and its mission is to make tennis Relevant, Accessible, Welcoming and Enjoyable. The Marketing and Commercial Team is responsible for creating and delivering the LTA’s marketing strategy to help deliver against this mission, in addition to managing commercial relationships with existing and future partnerships The Customer Engagement Team is responsible for building the LTA’s relationship with Players and Fans and key members of the game’s infrastructure, clubs, counties, volunteers. The Head of Customer Engagement is a cornerstone role in delivery of the VMOST in that it will heavily influence the delivery of; an engaged fan base, and also support our participation objectives. The Head of Customer Engagement will be responsible for a significant business transformation in the Customer Engagement area and be a catalyst for a new way of working within not only Customer Engagement but also across the wider business. It will be crucial that the role holder has the gravitas to lead the entire business to a position where collection of data is at our core. Analysing that data to set our customer and data strategies and quickly learn from test and learn programmes will be key. They must be capable of placing the collection and analysis of data at the heart of LTA customer Engagement and of delivering content that allows us to engage with numerous different customers with different needs. The Head of Customer Engagement will be a seasoned Customer Engagement strategist capable of working with complex data and handling complex delivery models through our new customer engagement platform and will ensure that we deliver a personalised service to current and future customers. They will lead the creation of the annual customer marketing plan and will possess the necessary experience to transform our customer engagement team and take the LTA to a new level in personalised customer engagement marketing to our many audiences designed to deliver acquisition, engagement and retention of existing; players, members and fans. Finally the Head of Customer Engagement will also be required to review our current membership programme and propose our future membership and fan model. Key Accountabilities Transform LTA customer engagement Develop and lead the customer engagement team to be highly capable and effective Ensure the customer engagement team rigorously analyse our database to deliver clear insights and action Guide and oversee our data strategy based upon insights derived from a robust test and learn programme Generate strategy for relevant and personalised communications to our target audiences Define the customer strategy Use data analytics to define audiences and quickly test and learn Identify key target groups via data analysis Guide and oversee the creation and management of a clear measurement framework to evaluate engagement – engagement scores Create the annual customer marketing plan to generate and manage leads, engage existing fans and players Build strong relationship with Head of IT, Salesforce and Systems integrator to deliver benefits of SCV programme Deliver and curate a clear customer engagement reporting suite Build increasingly personalised engagement activities within the Salesforce marketing module Deliver database segmentation Ensure all communications contain compelling content created with target audience in mind and feature content that builds in the eye of the audience as they engage with LTA, varying according to the customers response(s) Propose and oversee channel mix for communications Create CRM campaigns and programmes to support business requirements from Competitions, Safeguarding, Performance, Participation teams and Major events (lead by the Marketing and Digital team plan) Delivery of BTM membership numbers and revenue This role will be a key member of the Marketing and Commercial leadership team and will have significant experience in; transforming business customer engagement capabilities, implementation of new Customer Engagement systems, team upskilling in the Salesforce environment, use of Salesforce Marketing module, creating data strategies founded upon insightful data analytics and creation and delivery of customer loyalty programmes Person Specification Previous Experience of: A change agent with the gravitas and the experience to take the LTA to a new level in Customer Engagement. Experience of developing plans and selling in up to board level Possess the proven ability to transform a Customer Engagement department An experienced Customer Engagement specialist with experience of systems development and implementation of new systems specifically Salesforce Marketing module Demonstrable experience of setting customer strategy. Demonstrable experience of steering data analytics and strategy Significant experience of implementing test and learn programmes to identify optimum ways of engaging target audience and existing customers to deliver acquisition, engagement and retention target Demonstrable experience of developing customer loyalty programmes Experience of sports / NGB sector preferable but not mandatory Proven ability to build strong relationships with key stakeholders up to Exec and Board level Team leadership experience with a proven ability to lead project/programme teams Proven track record of managing a membership and loyalty programme Proven ability to turn concepts into reality and to manage plans and programmes to budget Previous experience of working multi functionally to deliver projects to a deadline A strong consumer marketer with considerable experience of creating plans designed to appeal to clearly defined target audiences Knowledge, Training & Qualifications: Essential: Highly numerate and analytical with the ability to manage complex budgets and deliver business cases when required Excellent communication and presentation skills Excellent organisation, time management and presentation skills Effective IT skills including: Word, Excel, PowerPoint, Outlook Educated to degree level or equivalent Personal Attributes: Teamwork Strong personal communication and presentational skills Work effectively within the team to inspire and engage others Use appropriate interpersonal styles to influence others and gain buy-in Integrity Ability to recognise the need for discretion and confidentiality at all times Excellent organisation skills with ability to prioritise work and stay calm under pressure Provides clear and succinct reasons for decisions taken and takes responsibility for those decisions Passion Ability to quickly establish confidence, credibility and influence, particularly at a senior level A genuine passion for people and delivering excellent customer service Goes the extra mile and encourages others to do the same Excellence Strong organisation, prioritisation and time-management skills Excellent communication with the ability to produce written material to a high standard Strives to be the best that they and the team can be Ability to work on own initiative and appreciate the high level of accountability The Executives In Sport Group are exclusively retained on behalf of the Lawn Tennis Association to recruit a Head of Customer Engagement. All direct applications and agency enquiries will be passed directly to The Executives In Sport Group.