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british canoeing

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British Canoeing

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british canoeing case studies

British Canoeing

NATIONAL GOVERNING BODY NEEDED HELP
NEGOTIATING THE CHOPPY WATERS OF RECRUITMENT!

British Canoeing, the national governing body for paddlesports in the UK, had struggled to recruit for a key role. They decided to broaden their search and involve The Executives In Sport Group, to great effect.

THE VACANCY

The role, Membership & Customer Service Manager, was proving challenging to hire as British Canoeing looked to merge two positions into a single newly created one. We were tasked with finding an individual with strong Membership skills, in a relevant sporting environment, coupled with first class customer service experience.

THE PERSON

  • New client & culture to learn
  • Urgent requirement
  • Location (Nottinghamshire)
  • Hybrid role requiring niche skills
  • Ideally required governing body experience & passion for canoeing

THE RESULT

  • A Canoeing enthusiast, working for a sports governing body, was successfully identified and appointed.
  • The person boasts strong experience in both membership and customer services
  • We helped ensure a cultural fit with video and behavioural profiling tools
  • In depth talent mapping ensured the shortlist of candidates were all highly relevant
  • We continue to work with British Canoeing, placing two further key individuals during 2015
  • Ongoing relationship is helping develop a long-term talent acquisition strategy for the organisation




I HAVE BEEN VERY IMPRESSED WITH THE EXECUTIVES IN SPORT GROUP. IN RESPECT OF THE MEMBERSHIP MANAGER POSITION THEY QUICKLY UNDERSTOOD THE REQUIREMENTS OF THIS SPECIALIST ROLE. WE FOUND THE VIDEO SCREENING ASPECT OF THE SERVICE PARTICULARLY HELPFUL AS IT ENSURED THAT WE COULD INVITE THE BEST CANDIDATES FOR INTERVIEW. I HAVE FOUND DAN AND THE TEAM EXTREMELY HELPFUL AND THEY HAVE WORKED VERY HARD TO ENSURE THAT OUR RECRUITMENT IS SUCCESSFUL.

From: Lisa Bryant, HR Manager, British Canoeing




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